Refund and Returns Policy

ALI SQUARE – RETURN POLICY

1. RETURNS AND REFUNDS:

1.1 Ali Square strives to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy, subject to the terms and conditions outlined below.

2. ELIGIBILITY:

2.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2.2 Items that are damaged, defective, or incorrect upon delivery are eligible for return or exchange.

3. RETURN PROCESS:

3.1 To initiate a return, please contact Ali Square’s customer service team within a day of receiving your order to request a return authorization.

3.2 Once your return request is approved, you will receive instructions on how to return the item(s) to us.

3.3 Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on Ali Square’s part (e.g., damaged or incorrect items).

4. REFUND PROCESS:

4.1 Upon receipt of the returned item(s), Ali Square will inspect the product(s) to ensure they meet the eligibility criteria outlined in Section 2.

4.2 If the return is approved, a refund will be processed to the original method of payment within [number] days.

4.3 Shipping costs are non-refundable, except in cases where the return is due to a mistake on Ali Square’s part.

5. EXCHANGES:

5.1 If you wish to exchange an item for a different size, color, or variant, please contact Ali Square’s customer service team to request an exchange authorization.

5.2 Exchanges are subject to product availability.

6. EXCEPTIONS:

6.1 The following items are not eligible for return or exchange:

  • Perishable goods (e.g., food items)
  • Personal care items (e.g., cosmetics, skincare products)
  • Intimate or sanitary goods
  • Gift cards

7. DAMAGES AND DEFECTS:

7.1 If you receive a damaged, defective, or incorrect item, please contact Ali Square’s customer service team immediately to report the issue.

7.2 Ali Square may require photographic evidence or other documentation to process a return or exchange for damaged or defective items.

8. CONTACT INFORMATION:

8.1 For inquiries or assistance regarding returns and refunds, please contact Ali Square’s customer service team at help@alisquare.com.ng or call the provided phone numbers.

9. CHANGES TO THE POLICY:

9.1 Ali Square reserves the right to update or modify this return policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

By making a purchase on Ali Square, you acknowledge that you have read, understood, and agree to abide by this return policy.