Privacy Policy

Last Updated: [29th January, 2023]

1. Introduction

Welcome to Ali Square, a multivendor e-commerce platform dedicated to providing online shopping services to residents of Edo State, Nigeria. This Privacy Policy outlines how Ali Square collects, uses, discloses, and protects personal information from both vendors and customers.

2. Information We Collect

a. Information Collected from Vendors:

• Business name, registration details, and tax identification number.
• Contact information, including email address and phone number.
• Bank account details for payment processing.
• Product information, including descriptions and images.

b. Information Collected from Customers:

• Personal identification details, including name, address, and contact information.
• Transaction details, including purchase history and payment information.
• Communication preferences for updates and marketing purposes.

3. How We Use Your Information

a. For Vendors:

• To facilitate the creation and management of vendor accounts.
• To process transactions, including commission payments.
• To communicate with vendors regarding order fulfillment and customer inquiries.
• To ensure compliance with Ali Square’s policies and terms.

b. For Customers:

• To process and fulfill orders, including delivery services.
• To provide customer support and respond to inquiries.
• To send transactional emails and updates related to orders.
• To personalize the shopping experience and improve our services.

4. Information Sharing and Disclosure

a. With Vendors:

• Customer details necessary for order fulfillment.
• Aggregated and anonymized data for analytics purposes.

b. With Third Parties:

• Payment processors for transaction processing.
• Delivery services for order fulfillment.
• Legal and regulatory authorities as required by law.

5. Security Measures

a. We employ industry-standard security measures to protect personal information.
b. Vendors are responsible for maintaining the security of their accounts, including passwords.

6. Retention of Information

a. Vendor and customer information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Choices and Rights

a. Vendors and customers have the right to access, correct, or delete their personal information.
b. Vendors can manage communication preferences through their accounts.

8. Changes to this Privacy Policy

a. We reserve the right to update this Privacy Policy to reflect changes in our practices. Updates will be communicated through the platform.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at help@alisquare.com.ng.

By using Ali Square, you consent to the terms outlined in this Privacy Policy.